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An important part of being there for someone is helping them access professional and community resources and services.


Where to go

Figuring out where to find help can be hard. Check out Kids Help Phone Resources Around Me and if there aren't appropriate services in your area (or if wait times are too long) then look to online resources or helplines. If possible, get on a waitlist for professional services but you can also reach out to a caring person in your community that you trust. Sometimes it’s just trial and error of different resources like online chats, group counselling or helplines before finding a good fit. The important thing is to not give up.

While resources in your area might not be as plentiful and accessible as they should be, it’s important for people to look into all options and try different approaches to find what will best suit their needs. Learn about the differences between various services.

When to get help

You can say, "It sounds like you’ve really been struggling; have you considered talking to our school counsellor?"
Offer to go with them to a counsellor or sit with them while they call a helpline.
Find ways to help remove barriers to accessing services like distance, time and cost.

Tunchai & Lindsay

Creative ways to access help

Tunchai & Lindsay

Keep following up

If they refuse help, but are not in crisis, follow up periodically and encourage them to get help. It’s a balance; pushing too hard will only push them further away, but if you’re worried about them they probably could use some support. Give them space but check in from time to time and keep an eye out for warning signs. If you see something that worries you, say what you see and hear them out. Similarly, know the signs of crisis and, if present, immediately connect them to help.  

If they're in crisis, call 9-1-1 or emergency services.

Maryam & Aswani

I’ll support whatever option you choose

Maryam & Aswani

What to Expect from Therapy

Estyr & Kirbie

I needed to broaden my support system

Estyr & Kirbie

Questions from the community

What if someone is reluctant to seek help because they found professional help unhelpful or hurtful in the past? I think they're in serious trouble but they refuse to get professional help, what do I do? What if they tell me they've self-harmed, but claim to be feeling better and do not appear to be in crisis? What if they receive a diagnosis (e.g. BPD, depression, OCD, etc.)? What does that mean for them long term and how do I support them? What if attitudes of their family or community are stigmatizing and negatively impacting their mental health? How do I encourage someone to broaden their support network without making them think I don’t care about them? What if I think they're hurting themselves or contemplating suicide?
Be There